Which of the following is most likely to create a conversational tone in a business message?
A) Text words
B) Pompous language
C) Plain language
D) Intimacy
E) Humor
Answer: C
Explanation: C) An important aspect of creating a conversational tone is using plain language (or plain English specifically when English is involved). Plain language presents information in a simple, unadorned style that allows your audience to easily grasp your meaning—language that recipients "can read, understand and act upon the first time they read it." In addition, plain language can make companies more productive and more profitable because people spend less time trying to figure out messages that are confusing or aren't written to meet their needs.
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Which of these statements is NOT part of the purpose of the SACM process?
A. To control the assets that make up your services B. To manage the changes to your service assets C. To identify service assets D. To capture accurate information about service assets
The type of power where the targeted persons comply in order to avoid punishments is called
A) coercive power. B) reward power. C) legitimate power. D) expert power.