Retailers practice relationship retailing with _____ customers

CRM tools allow companies such as Credit Suisse, AT&T, Hewlett-Packard and others to determine:

A) warranty of products sold to consumers. B) amount paid by consumers in different countries. C) which customers are most valuable. D) the use of credit cards for payment. E) the use of laptop computers by customers.

Influenced by industrial organization research, a subfield of economics, _______ is a more recent way of thinking about strategic consensus than is the one promoted as the dominant approach in the early development of strategic management:

A. creating strategic priorities and goals simultaneously B. establishing strategic priorities before setting goals C. identifying the strength and weaknesses of the firm and then letting firm-level strategic priorities emerge naturally D. focusing on goals, and then creating strategic priorities on how to compete