Elvira wants to hire three new customer service representatives. She is considering using a measure of EI to help select her new employees

Explain what EI is and how it could be useful for Elvira for the jobs that she's hiring for, and the reasons why she should not depend entirely on the EI measures for her selection.
What will be an ideal response?

Emotional intelligence (EI) is a person's ability to (1 ) be self-aware (to recognize her own emotions when she experiences them), (2 ) detect emotions in others, and (3 ) manage emotional cues and information. People who know their own emotions and are good at reading emotion cues, for instance, knowing why they're angry and how to express themselves without violating norms, are most likely to be effective. One implication from the evidence on EI to date is that employers should consider it a factor in hiring employees, especially in jobs that demand a high degree of social interaction. Elvira is hiring for customer service, which requires a great deal of social interaction. Elvira should also consider that EI is hard to measure and is very vaguely defined so she should not entirely depend on EI measures for her selection.