What is the best advice Joelle can give to sales representatives regarding punctuality for appointments?
A) Lateness only matters if the prospect is on time and notices that the sales rep is late.
B) Lateness is relative, and prospects in certain areas will expect a sales rep to be late.
C) Lateness shows familiarity with the prospect, so it is a way to establish rapport.
D) Lateness is viewed as disrespectful to most prospects, so always arrive early.
E) Lateness can be overcome by offering excellent products at low cost.
D
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If a salesperson was attempting to develop a feeling of ownership in a prospect shopping for a diamond ring, the salesperson should most likely:
A) explain the concept of the four C's in terms of diamonds B) explain the store's installment payment plan for jewelry C) lay the ring on black velvet to enhance its brilliance D) inform the customer of the gem's clarity E) encourage the customer to try on the ring