Conflict in groups is best managed by letting it play out; once people air their grievances, conflict will naturally halt and deliberation can continue

In a speech introduction, asking a question,emphasizing humor, and using a quotation are all methods of

a. previewing the speech. b. summarizing the main ideas. c. gaining the attention of the audience. d. alleviate any nervousness the speaker may be feeling.

Perception checking is a skill that helps us

A. view everyone as equals. B. compare our behaviors with others' behaviors. C. ignore damaging or harmful information. D. understand another person and his or her message more accurately.