Humans need to feel a sense of belonging and acceptance, whether it comes from a large group or a small network of family and friends. Maslow labeled this as

A customer support call center grades their employees on how quickly they resolve customer problems (average call time) and how many times the customer request escalates to the point that a supervisor must be summoned to resolve the dispute

What might an employee do to perform well on these metrics without actually providing good customer service? What could management do to prevent such behaviors?

________ is the act of providing or raising funds for a purpose

A) Financing B) Capitalizing C) Fundraising D) Initializing E) Equity raising