List three of the steps the dental administrator must follow in order to reduce the possibility of a lawsuit against the practice

What will be an ideal response?

Answers will vary but should include any three of the following points:
1. Make sure that all pertinent forms are signed and dated prior to beginning the treatment.
2. Keep a thorough medical and dental history, and make sure this information is updated and signed at each and every visit.
3. Review all records to make sure they are complete and accurate.
4. Always document the reasons, comments, and complaints for seeking treatment.
5. Do not use whiteout or erase. Always use blue or black ink when entering notations on a patient chart. Whenever an error is made, draw a line through the error, initial and date the error, and make the correction next to the original chart notation.
6. Store inactive patient records for the legally statutory time limit.
7. All treatment, financial, and personal patient documentation and records must be kept on separate forms.
8. In the case of records being subpoenaed, forward copies. Never forward the originals.
9. Document patients' telephone conversations.
10. Don't ever guarantee treatments. Acknowledge to the patient that he or she must cooperate in order to affect the success of the treatment.