Which of the following Baldrige criteria examines key aspects such as customer focus in design, work system, design for services and products, support processes, and processes relating to partners?

When you're writing an application letter to accompany your résumé,

A) use text-messaging jargon and emoticons to show that you're tech-savvy. B) remember that most employers won't bother to read it. C) use it as a free-form way to convey your career aspirations. D) treat it with same care that you took with your résumé. E) outline the job, benefits and salary range you are seeking.

In a mechanistic structure, an extensive system of rules and regulations coordinates the activities of employees, thus making those activities orderly and predictable

Indicate whether the statement is true or false