A.J. has trouble identifying with the new Millennial generation employees who come into the organization. He thinks there should be a training session in place to eliminate their “bad” tendencies. What perspective is A.J. coming from?

Which theory suggests that when we first meet someone, we mentally weigh the potential rewards and costs of creating a relationship with that person?

A) Uncertainty reduction theory B) Social exchange theory C) Social penetration theory D) Dialectical theory E) Uncertainty management theory

The stage of listening in which we filter through the myriad of noises in our environment is

________. A) selecting B) attending C) understanding D) responding