Customer relationship management enables companies to provide excellent real-time customer service through the effective use of ________
A) reports from mystery shoppers
B) survey data from customers who have defected
C) market research
D) individual account information
E) demographic trend data
D
Business
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________ tend to be significant consumers of energy and water and emitters of waste and greenhouse gases and thus offer significant opportunities for profitable improvement
A) Employees B) Production processes C) Facilities D) Vehicles
Business
Operating return on assets (OROA) is equal to operating profit margin times fixed assets turnover
Indicate whether the statement is true or false
Business