What part of the policies and procedures manual would include names, positions, physical locations, telephone or extension numbers, cell phone numbers, and pager numbers of everyone in the office?

What is the symbol for radioactivity?

A) GY B) Bq C) C D) Wb

During a telephone screening, you should not:

A) paraphrase the caller's description of his or her symptoms B) determine the caller's identity C) ask whether the caller is a new or existing patient of the practice D) ask the same questions every time of each patient reporting similar symptoms