Earliest due date is a shop floor dispatching (sequencing) rule that relates the time available to complete a job to the amount of work left to be completed

Online transaction processing (OLTP) is the capturing of transaction and event information using technology to ____________.

A. Update existing information to reflect the new information B. Store the information C. Process the information according to defined business rules D. All of the above

In addition to making the message as short as possible, what is the advantage to using a direct format for bad news messages?

A) The direct format increases understanding. B) The direct format increases acceptance. C) The direct format clearly identifies the bad news so fewer assumptions are made. D) The direct format saves the reader time. E) The direct format saves the writer time.