Since service industries do not produce a tangible product, often customer satisfaction may be a matter of __________

Reductions from gross income for such items as individual retirement account contributions and alimony payments will result in

A) adjusted gross income. B) taxable income. C) earned income. D) passive income. E) total exclusions.

Using bullets that do not align, different fonts, and other inconsistencies in design techniques are _____ errors

A) systematic B) grammatical C) format D) usage E) typographical