Jamie Nelson is interested in determining the satisfaction of people with the service provided by their telephone company (for landline customers only). She decides to draw her sample from the telephone directory. For Jamie's research, the telephone directory is serving as a(n):

The process in which a neutral third party listens to both sides in a dispute and makes suggestions toward an agreeable solution is called the _____ process.

Fill in the blank(s) with the appropriate word(s).

Each of the following is one of the different approaches to working hours and the workweek ExcEPT which one?

A. Work-share programs B. Alternative work places C. Establishing client relationships D. Flextime programs