A crime lab purchased a machine to speed up DNA analysis. The new machine works much faster than the old one, yet productivity has actually dropped since the new technology was implemented. What might be the problem?

What will be an ideal response?

Answer: Sample response: Although the machine is working according to technical specs, implementation of the new technology has somehow changed the behavior of the lab technicians. Perhaps the procedure is so automatic that technicians get bored and don't concentrate on their work. Or perhaps having less direct involvement in analysis, employees have lost motivation. The lab's problem demonstrates that technology alone is often not an optimal solution. The interaction of people and technology is critical, and must be addressed when introducing new technology into the workplace.