__________________ refers to underlying conditions in organizations and individuals and relationships that have the potential for conflict

Sue told Christy about an accident she had, so when Christy saw Sue a week later, she asked how she was feeling. Which stage of listening is demonstrated in this exchange?

A) remembering B) understanding C) evaluating D) responding

Web-based materials should be scrutinized and subjected to tests of credibility and reliability

a. True b. False Indicate whether the statement is true or false