"Name heads or tails. If you and your ‘conflict’ partner choose the same number, you both win a prize." This example illustrates:

Thomas listened to his classmate’s presentation about the university’s proposed plan to reduce credit hours for non-major electives. He began his critique with, “Students need those hours to graduate on time!” Thomas is missing which objective in providing criticism?

a. you rephrase what you heard. b. you remain objective. c. you identify something that was not effective. d. you suggest ways to improve what you suggested was not effective.

The group problem-solving method depends on correctly identifying the __________.

a. problem b. member with the weakest discussion skills c. group’s overall goal d. limitations of group power