According to Porter, segmentation is the generic strategy used in access-based positioning

In directive decision making, a manager may allow for all of the following opportunities except:

a. Each party presents his or her view of the situation that led to conflict. b. Each party suggests his or her preferred outcome and explains why he or she is advocating it. c. The manager engages in dialogue with the parties to explore whether consensus is possible. d. The manager inquires into the facts and issues in dispute.

Sonia Soans is a corporate trainer. One of her favorite ways to start a training program is to present a case study and encourage members to think of the case in depth and discuss it amongst each other

Using the results of the activity, she understands the baseline measures of the group's functioning. During one of her recent sessions, she observed that the group came to a consensus very quickly. However, when asked to present their views, the team members were not too confident and appeared to be under an illusion of unanimity. From this scenario, we can say that this group experienced ________. A) diversity B) groupshift C) role conflict D) groupthink E) social loafing