Labeling the deaths of Iraqi civilians as "collateral damage," or using the terms "surgical air strikes" to make enormous damage sound neat and clean is an example of the misuse of language termed:

Thom's trainees were struggling to find information in the participant's guide as he referred to it in their training session. What would have been helpful for Thom to include or reference?

a. training objectives b. instructions for activities c. page numbers d. topic headings

The Electronic Communications Privacy Act helps organizations contend with which challenge posed by technology?

A. dealing with globalization B. choosing a communication channel C. ensuring security D. adapting diversity