The cost/benefit ratio is calculated by

a. dividing the Program Benefits by the Program Costs.
b. dividing the Program Costs by the Program Benefits.
c. multiplying the Program and the Program Benefits.
d. adding the Program Costs and Program Benefits.

b

Communication & Mass Media

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Kimi's coworker asks Kimi for her notes. Kimi tells her coworker, "No, I don't lend my notes out." Kimi is using which type of compliance-resistance?

a. negotiation b. nonnegotiation c. justification d. identity management

Communication & Mass Media

Power is always reciprocal in a relationship

a. true b. false

Communication & Mass Media