__________ tactics include withholding, complaining, making irrelevant comments to divert attention away from the issue under dispute, and denying the existence of the conflict

According to Deborah Tannen, when communicating, men tend to

A) seek to build rapport. B) seek to establish a closer relationship. C) use more listening cues. D) use a confrontational posture while listening.

The two basic components of organization are __________.

A. organizing and outlining B. main points and subpoints C. ideas and evidence D. selection and arrangement