According to the textbook, most presentations about procedures begin with the word ?what.?

A key factor in determining whether a speaker has charisma is

a. having a clear purpose. b. the ability to adapt to the audience and logistics. c. the extent to which a speaker is well organized. d. the extent to which a speaker is well prepared. e. performance ability.

The main points in your outline are represented by________

Fill in the blank with the correct word.