When composing negative messages, don't use language that
A) conveys respect.
B) avoids an accusing tone.
C) protects your reader's pride.
D) pinpoints the reader's shortcomings.
E) is overly positive.
Answer: D
Explanation: D) Tone is critical in a negative message. Any hint of blame or accusation can cause the recipient to focus on anger and resentment rather than the message itself.
You might also like to view...
Four months ago, a seller entered into a legally binding written contract to sell his property. Later, the seller refused to complete the transaction since he felt the value of the property would increase in the near future. Under the circumstances, the statue of limitations could affect the rights of the buyer to prevail in a civil action due to a breach of the written contract within
A.one year B. 90 days C. two years D. four years
The government granted thrifts greater powers in the early 1980s in hopes of turning the industry's problems around. These powers
A) required greater expertise in managing risk than many thrift managers possessed. B) encouraged thrifts to expand lending rapidly in real estate, increasing their exposure to risk. C) expanded the scope and complexity of thrift lending activities that went beyond what regulators could effectively monitor, given their limited resources. D) did all of the above. E) did only A and B of the above.