A job analysis gives a candidate a picture of both positive and negative features of the job and the organization before he or she is hired.

Which one of the following is not one of the primary ways to group jobs?

A) skill B) customer C) function D) product E) service

Preston rejects Jose for the position of customer-relations manager because of his perception that Mexicans are disloyal. This is an example of ________

A) cognitive complexity B) stereotyping C) uncertainty absorption D) information bias