A property and casualty insurer in which the salesperson is an employee of the insurer, not an independent contractor, is called a

A) fraternal insurance company.
B) risk retention group.
C) direct writer.
D) captive insurance company.

Answer: C

Business

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Indicate whether the statement is true or false.

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Which of the following statements is true of social customer relationship management (CRM)?

A) Relationships between organizations and customers are unchanging. B) Each customer crafts his or her own relationship with a company. C) Sales managers can control what a customer is reading about a company and its products. D) Customers who are likely to make the highest purchases are likely to receive the most attention.

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