A standard work year is 2080 hours at the Luther Mill and it takes about 2 hours to fill a customer order. The manager at the mill is always concerned about employee idle time, so he aims for a capacity cushion of two percent
Last year saw 15,000 customer orders at the mill and the manager has a new Mercedes in mind as a company car, so he hopes that there is an increase of 10% in customer orders for next year. How many workers will the manager need to have at the mill next year?
A) 10
B) 13
C) 16
D) 19
C
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What is the relationship between type I and type II errors and the width of the upper and lower control limits on SPC charts?
Propose a mechanism for determining SPC chart limit widths based upon the financial consequences of type I and type II errors.
A multiple-channel system has customers arriving at an average rate of 5 per hour and an average service time of 40 minutes. What minimum number of servers is required to ensure that the system is not overloaded?
A) 4 B) 5 C) 6 D) 3