Which type of informative speech shows the audience how something is done or how to operate

After choosing a topic from the idea bank, it is helpful to

conduct some preliminary research to see if you can find quality information on the topic. Indicate whether the statement is true or false

The management of Sovereign Technologies conducts regular training programs and workshops to upgrade the skills and abilities of their employees. They never considered getting employee feedback on the usefulness of the programs, however

What kind of communication system does the management follow? a) Close b) Encountered c) Deconstructed d) Open