The spot price of the market index is $900. A 3-month forward contract on this index is priced at $930. What is the profit or loss to a short position if the spot price of the market index rises to $920 by the expiration date?

Experienced quality of service is determined by:

A) an image the customer forms after the service encounter. B) market communications and image of the company. C) past experiences that the customer had with company. D) word of mouth communication and customer needs.

To create a win-win negotiation, the two parties must

A) guarantee each other an agreed upon level of business. B) identify more than one issue to negotiate. C) identify an impartial mediator to oversee the negotiations. D) possess an equivalent level of power.