_________ is a site's ability to enable transactions.

Which business strategy involves implementing a new, more efficient set of business processes that other firms cannot yet obtain?

A) strategy of cost competition B) scope strategy C) customer intimacy strategy D) focus/market niche strategy

In the context of CRM, which of the following statements is true about the foreseen changes and developments by the year 2026?

A) Vendors might lose control of customer relationship. B) Organizations might lose control over employees. C) The use of social media for managing employees will be static. D) The control over culturally-diverse customers would be lost.