Jonathan, the CEO of Maxofan Inc., finds that the company needs to eliminate a labor surplus to avoid financial difficulties. To deal with this problem, he chooses a strategy that gives him fast results. However, the amount of suffering caused to employees is high. Jonathan is most likely using the ________ strategy to reduce the labor surplus.

RIM, a maker of smart business phones, adds distinctive functionality to make its products stand

out from the rest. Which of the following would be an example of a differentiation functionality that is used by RIM? A) smart phone models that can run all the applications that run on rival models B) unique instant messenger options available for RIM products C) tie ups with service providers to make RIM products available on their networks D) dedicated hot lines for direct to home delivery options for their products

A major advantage to the use of point-of-sale scanning equipment by retailers is _____

a. lower fixture investment costs b. ease in consumer ability to read prices c. compatibility of codes for supermarkets and department stores d. better inventory control