The greatest amount of anxiety in a speech is usually experienced during the

The steps of Conflict Management are similar to

A. Supportive Climates. B. Defensive Climates. C. Evaluative Climates. D. Problem Solving Steps. E. Active Listening.

Which one of the following represents the recommended presentation approach for campaign reporting?

a. Reports should be selectively developed according to the audience. b. Reports should be consistent across audiences. c. Reports should avoid high-level technical details. d. Reports should include written recommendations regarding future campaigns.