Implementation of a value chain should be driven by ________
A) technology
B) customers
C) employees
D) management
Answer: D
Explanation: From top organizational levels to lower levels, managers must support, facilitate, and promote the implementation and ongoing practice of value chain management. Managers must make a serious commitment to identifying what value is, how that value can best be provided, and how successful those efforts have been. Employees and customers are external to the process and cannot implement value chain management. Technology is a tool and cannot implement, but can facilitate value chain management.
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