The rating technique that uses a series of five to ten scales and a series of anchors for each scale is the

What is the BEST description of the purpose of the service operation stage of the service lifecycle?

A. To decide how IT will engage with suppliers during the service lifecycle B. To proactively prevent all outages to IT services C. To design and build processes that will meet business needs D. To deliver and manage IT services at agreed levels to business users and customers

Information about which of the following would most likely be included in the marketing mix component of the marketing strategy?

A) worst case risks B) market research C) pricing D) financial forecasts E) target market descriptions