Ben experiences stress and anxiety when he speaks in front of an audience. Each time he steps up to speak he does one of the following, which is NOT considered a good way to manage communication apprehension.

a. He makes eye contact with as many audience members as he can.
b. He apologizes profusely that he is not a good speaker and says that he is really
nervous.
c. He pretends to be a movie actor with a distinctive voice.
d. He intentionally speeds up his speaking rate so he can finish the speech more
quickly.

b. He apologizes profusely that he is not a good speaker and says that he is really
nervous.