Which is not true regarding process analysis tools?
A. Process mapping is another name for time-function mapping.
B. Time-function mapping extends value-stream mapping to include suppliers.
C. A process chart is different than a allow chart.
D. Service blueprinting is designed to help ficus on the customer interaction part of the process.
Answer: B. Time-function mapping extends value-stream mapping to include suppliers.
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For years, Mercedes-Benz utilized a ________ pricing strategy; however, this created an opportunity for Toyota to introduce its luxury Lexus line and undercut Mercedes
A) gray market B) skimming C) penetration D) market holding E) cost-based
Michael Porter draws a firm distinction between operational effectiveness and a strategy. Briefly describe this distinction and identify when a company can claim that it has a strategy
What will be an ideal response?