Apologizing for a crisis too frequently keeps an issue in the public eye and conveys a firm as weak and inept

Workforce satisfaction is related to

a. greater customer loyalty. b. more absenteeism. c. reduced team cohesion. d. more accidents in the workplace.

The selling team should most likely be prepared to:

A) deal with buyers that have well-developed negotiation skills B) give concessions quickly to show good will to the buyers C) settle most of the points of contention right away D) revalue the microscope to make the sale E) stick to the most important consideration: price