Identify the four "eddies" a person can be stuck in when she or he feels "wronged." What advice can you give to a person stuck in any of these four?

Credibility refers to how trustworthy, intelligent, knowledgeable, and/or skilled the listener(s)/receiver(s) perceives the speaker (sender) to be.

a. true b. false

Which of the following best describes an “orphaned book?”

a) A book that is not still in print b) A book that is under copyright but whose author is unknown c) A book that is no longer under copyright d) A book whose author has given up all publishing rights