Which of the following statements concerning Collision Damage Waivers (CDW) is false?
A)
CDWs waive the rental firm's right to charge you for damage to the rental car.
B)
CDWs are often a low-cost worthwhile purchase when you rent a car.
C)
CDWs are issued by auto rental firms and not by commercial insurance companies.
D)
CDWs do not provide the same personal liability auto protection as provided under the family auto policy.
B
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Which of the following is false?
a. The future value of a deferred annuity is the same as the future value of an annuity not deferred. b. A deferred annuity is an annuity in which the rents begin after a specified number of periods. c. To compute the present value of a deferred annuity, we compute the present value of an ordinary annuity of 1 for the entire period and subtract the present value of the rents which were not received during the deferral period. d. If the first rent is received at the end of the sixth period, it means the ordinary annuity is deferred for six periods.
What area of the sales process are the sales representatives weak in, according to the results of the sales director's analysis?
A) price calculations B) negotiation skills C) presentation skills D) rapport building E) showmanship