The model of service quality that identifies five disparities that can cause problems in service delivery and influence customer evaluations of service quality is referred to as the model
a. gap
b. theory of reasoned action
c. attribution
d. dual-coding
e. Fishbein
a
Business
You might also like to view...
Compare the shadow price to the dual price
What will be an ideal response?
Business
Why do health reimbursement accounts (HRAs) appeal to employees with low salaries or hourly wages?
A) The contribution of employees is on a pretax basis. B) Employees have the option not to contribute to an HRA. C) Employees forfeit unused balances at the end of a year. D) HRAs permit employees to carry unused balances from year to year.
Business