A(n) ______ is the mediator’s summary of characteristics, attitudes, or context that are shared by the parties.

It is important to know, the text noted, that emotional expression has _______

a. consequences b. a negative function c. a positive reception in the work place d. little to no effect on relationships

Based on the nonverbal messages you see in this photograph, which of the following most likely describes this person's situation?

a. This woman is a successful and confident business owner. b. This woman is an overworked and overly stressed medical doctor. c. This woman is a stay-at-home mom who is very conscious of her health. d. There are not enough nonverbal messages to say for sure.