A manager should practice ________, which means in dealing with cross-cultural communication, a manager should put herself in the place of the employee to understand the employees values, experiences and frames of reference
A) evaluation
B) empathy
C) complicity
D) commiseration
E) apathy
B
Explanation: B) A manager should practice empathy, which means seeing things from another's perspective and being sympathetic to that perspective. Examine other's values, experiences, and frames of reference. Determine what can provide added insight. Try to see the other person as he or she really is.
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