As an interviewer, long silences in telephone interviews should NOT be filled with "uh-huhs."

Mary Cunningham observed that, "Words are sacred things. They are also like hand grenades:

handled casually, they tend to go off." This statement demonstrates which guideline for ethical speaking? A) Speak up about topics you consider important. B) Speak to benefit your listeners. C) Strive to improve your public speaking. D) Consider the consequences of your words and actions.

Which of the following is NOT a recommended strategy for effective listening?

a. eliminate distractions b. offer feedback c. pay careful attention to the most important parts of the message d. ask for clarification