When communicating bad news to a customer, which of the following is most important in maintaining a positive relationship?
A) The company must correct all errors, if they are at fault.
B) The company must apologize whether or not they are at fault.
C) The company must avoid using buffer statements.
D) The company must avoid providing reasons for denying the request.
E) The company must use the direct approach so as not to waste the customer's time.
Answer: A
Explanation: A) In order to maintain a good relationship with the customer when denying a claim, it is most important that customers know that the company has corrected all errors and is willing to apologize, if the company is at fault.
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Insurable interest is required for all of the following reasons EXCEPT:
(a) to prevent gambling (b) to measure the extent of loss (c) to reduce premiums (d) to reduce moral hazard
Which of the following transactions will cause both the left (debit) and right (credit) side of the equation to increase?
A. We collect cash from a customer who owed us money. B. We pay a supplier for inventory we previously bought on account. C. We borrow money from the bank. D. We purchase equipment for cash.