To succeed, special e-payment methods, such as e-cash, have to maintain anonymity

Lisa manages customer service representatives in a call center

The center's computer system tracks a number of metrics for each employee including the total number of customer calls they complete, the amount of time the service representative spends talking to customers, and the total time the service representative was clocked in each day. The work standard developed by the call center is to complete 150 calls in an 8-hour shift. Answer the following questions using the information provided in the table. a. What is the productivity of employee J? b. What is the efficiency of employee K? c. What is the percent value added time for employee M? Employee # Calls Completed Total Time on Calls Total Time Clocked In J 165 8 hours 8 hours K 140 7 hours 30 minutes 8 hours M 135 7 hours 20 minutes 8 hours What will be an ideal response?

A tenured professor lights a cigar, cradles a snifter of brandy in his claw-like hand, and reviews his student evaluations from the previous semester

The numbers were unspectacular, but he beamed with pride as he read the comments. For the first time in a long time, no one responded to the "What can the professor do to improve the course?" question with the classic response "not teach it anymore." There were a number of comments, and since he took his craft seriously, he set about summarizing and organizing the comments into the alphabetical list you see here. Take this data and analyze it using the appropriate tool for continuous improvement. Then recommend to the professor the next tool (out of the tools for continuous improvement) that he should use to take the next step in this analysis. Comment Count Can't understand the book 2 Enjoyed the class 5 Expect me to remember prerequisites 7 Need more feedback on homework 3 Prefer one class night a week 7 Slow down 15 Tests too hard 9 Work more examples 14 What will be an ideal response?