Internal failure costs are costs incurred ________
A) to detect poor-quality materials, goods, or services
B) when the company corrects poor-quality goods or services before delivery to customers
C) after the company delivers poor-quality goods or services to customers and then has to make things right with the customer
D) to avoid poor-quality goods or services
B
Business
You might also like to view...
A general partnership is valid only if it is carried out for profit
Indicate whether the statement is true or false
Business
Every customer that exited the store was subjected to close scrutiny of their shopping cart and receipt by a highly trained inspector. This activity would be represented on a process map with which symbol?
A) B) C) D)
Business