A pharmacy technician should understand the court system of the United States, and which type or types of law?

A policy for reducing patient wait time on the telephone would be found in the:

A) administrative procedures manual. B) clinical procedures manual. C) quality improvement procedures manual. D) risk management procedures manual.

Which of the following statements can show your empathy toward the patient?

A) "What is your name?" B) "You say that your chest doesn't hurt, but you keep rubbing it." C) "Are you sure that you take a diuretic?" D) "That must have been very difficult."