The first step of a market research program is to establish the problem to be addressed

All of the following are potential problems with 360-degree feedback EXCEPT:

a. getting enough sources of feedback. b. some systems can be abused or compromised if members make side-deals to rate one another favorably. c. team members may be unpopular for reasons other than performance. d. raters are guaranteed anonymity, and because they don't fear retaliation, they are overly critical in their evaluations.

Distinguish between application flow and use case flow

What will be an ideal response?