Which of the following is an advantage of using customer care software?
a. It helps eliminate the process of customer relationship management.
b. It reduces the interactions between companies and their customers.
c. It helps adjust the speed of the assembly line to match customer demand.
d. It enables companies to enhance their customer service management process.
ANSWER: d
The use of customer care software enables companies to enhance their customer service management process. Dell's customer support software, Clear View, enables staff members at the tech company's customer service command centers to view information from Dell's internal systems in real time.
You might also like to view...
Executives at Hartford Clothing, a retail department store chain, want to find out what products their customers buy, when they purchase products, and what days of the week are most popular for shopping
Executives want to discover customer patterns and make predictions about their customers' buying habits. What would be the most effective tool for Hartford? A) data mining system B) talent value model C) financial audit D) strategy map
An audit trail of transactions and database changes is kept by a journalizing facility
Indicate whether the statement is true or false