You already have up a name key identifying the guest. The director wants another key identifying the name of the program. Which control would allow you to achieve such a "double key" effect?

I ask you to get some information together on absenteeism rates for the hourly employees. You check the files from ten years back, collect the current time cards, and give me a 20-page report two weeks later

I wanted an oral report the day after I requested the information. This example most clearly illustrates A) identifying. B) pendulum effect. C) indexing. D) bypassing. E) metaphoric language.

Which problem-solving approach is characterized by its simplicity and enables group members to reach a solution by answering a set of questions pertaining to the problem?

a) Ideal-solution forma b) Force-field analysis c) Fishbone diagram d) Reinforcement