A speaking venue that is hot, crowded, or poorly lit can make it difficult for a speaker to deliver a speech and an audience to receive a speech. This demonstrates the impact of _____ on both speaker and audience

Which of the following self-reflection steps does the book recommend?

A. Show the same "face" to everyone you meet. B. Use negative self-talk to motivate improvement. C. Become aware of the difference between polished image and impressions used to manipulate. D. Use your self-serving bias filter to interpret other people's words and actions.

Because she is the team leader, Emma asked her group to write down ideas about how to approach their new project. She took the time to go through all the ideas, only to find out that most were similar in nature

Which technique would have helped her to simplify the situation? a) Affinity techniqu b) Nominal-group technique c) Delphi technique d) Tick-tock technique